Data Protection Policy

tchop GmbH - Data Protection Policy

1. Introduction

tchop GmbH (“tchop”) takes the protection of your personal data very seriously. We handle your personal data in a strictly confidential manner and in accordance with statutory data protection regulations and this data protection policy.

In general, it is possible to use this website and our app without specifying personal information. If personal data is collected (for example name, address or email addresses) on our site, the provision of such data is always voluntary wherever possible. This data will not be passed on to third parties without your express permission.

We would like to remind you that Internet-based data transfer (for example, communication by email) can have security implications. Complete protection of data from interception by third parties is therefore not possible.

2. Contact

If you have any questions or comments regarding this data protection policy, please contact

3. Changes to the data protection policy

tchop is continuously developing its services. Therefore, it may be necessary on occasions to make changes to this data protection policy. You can find the most up-to-date version of this policy at We will inform you of any changes to this data protection policy by placing a notice on our website and/or app. In continuing to use our service, you are agreeing to any changes made. If you do not agree to these, you can inform us and request that your data be deleted.

4. Information, deletion, blocking

You have the right at any time to obtain information free of charge on the data stored about you, its origin and recipients, and the reason why it was stored as well as the right to correct, delete or block this data. In this regard or if you have any further questions relating to your personal data, you can contact us at any time at the address specified under ‘Legal notice’.

5. Contact form

If you send us queries using the contact form, we will save your information from the query form (including the contact information you enter there) in order to process your query and in the event of follow-up queries. We will not transfer this information without your consent.

6. Newsletter

If you would like to obtain information about our service via email (e.g. a newsletter), we need your email address as well as information that allows us to check that you are the owner of the email address provided and that you consent to receiving the newsletter. No further data will be collected. This data will only be used to send the requested information and will not be passed on to third parties.

You may revoke your consent to store data, e-mail addresses and the use of these for sending the newsletter at any time, by clicking the “Unsubscribe” link in the newsletter.

7. Opting out of advertising emails

The use of published contact details within the framework of this statutory legal notice for the transmission of unsolicited advertising and information is herewith revoked. Should the website operators receive unsolicited promotional material, such as spam, they expressively reserve the right to take legal action.

A. “Passive” browsing of the website

The following statements apply to the passive browsing of the website and the use of native apps without setting up an account and uploading content. The statements under B also apply to setting up an account, uploading content etc.

8. Cookies

Websites use cookies at various points. Cookies do not damage your computer and do not contain viruses. Cookies are used to make our website more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and that your browser saves.

Most of the cookies we use are known as "session cookies". They are deleted automatically once your visit is complete. Other cookies remain stored on your device until you delete them. These cookies enable us to recognise your browser when you next visit the site.

You can set your browser to inform you when cookies are stored and to only allow cookies on a case-by-case basis, to prevent cookies from being accepted in certain cases or in general, as well as to activate automatic deletion of the cookies when you close your browser. Deactivating cookies may limit the functions of this website.

9. Server log files

The website provider receives and stores information automatically in server log files that your browser transfers automatically to us. This information includes:

This data cannot be used to identify you. This data is not pooled with other data sources. We reserve the right to examine this data at a later time if we become aware of any specific indication of illegal use.

10. Data protection policy for using Google Analytics

The tchop website uses functions of the Google Analytics web analysis service. This is provided by Google Inc. 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Google Analytics uses “Cookies.” These are text files which are saved on your computer and enable the website usage to be analysed. The information which cookies generate on your use of this website will generally be transferred to a Google server in the USA and stored there.

However, if IP anonymisation is activated on this website, Google will abbreviate your IP address in advance within the member states of the European Union or in other states party to the Treaty on the European Economic Area. The complete IP address will only be transferred to a Google server in the USA and abbreviated there in exceptional cases. Google will use this information on behalf of the operator of this website in order to analyse your use of the website, to compile reports on website activities and provide the website operator with further services related to website and internet usage. Google will not link the IP address, which your browser transfers in the scope of Google Analytics, to other data. The EU model contract clauses on data protection by Goggle can be found here:

You can prevent the storage of cookies by making the appropriate settings in your browser software; we do point out, however, that in doing so you may be unable to use the full functionality of this website. Furthermore, you can prevent data on your usage of this website which the cookies generate (including your IP address) from being recorded and transferred to Google and prevent this data from being processed by Google by downloading and installing the browser plug-in available under the following link:

11. Mixpanel - Data Protection Policy

The tchop website and the native apps also use the web analysis server, Mixpanel. You can find the Mixpanel data protection policy here:

12. Intercom - Data Protection Policy

This website uses the chat tool Intercom. You can find the Intercom data protection policy here:

B. Creating an account, “actively” uploading content, etc.

The following statements also apply in addition to the statements under A) for setting up an account, actively uploading content and the commercial use of the website.

13. Creating an account

In order to use the app and website, you may be required to first set up an account (e.g. for uploading content). To do this, we collect the following data:

You will also be asked to agree to our Terms of Service. The Terms of Service are an integral part of the data protection policy. If you do not agree to the Terms of Service, you will not be authorised to create an account and to upload and/or manage content.

We will send you an email to verify your account.

Your account details are only used by us and we will not pass these on to third parties (with the exception of host providers, see below) without your express consent.

14. Host providers: Amazon Webservices and Digital Ocean.

According to the Terms of Service, we allow your account details and any content uploaded by you to be stored by host providers. These host providers are merely acting as data processors, are subject to the instructions of tchop and are not authorised to pass on your information. The host providers are located in the EU and are subject to the EU data protection regulations.

You can find the host providers data protection policies here:

15. Commercial use

For the commercial use of the website, further data such as real names, physical address, VAT ID, etc. are required. This data is not currently obtained automatically. If this changes, we will amend this data protection policy accordingly.